Return and Refund Policy

Refund & Return Policy

Last updated: September 26, 2026

At Gem N Beads, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our refund and return policy below.

Returns

We accept return requests within 30 days of delivery.

To be eligible for a return, your item must be:

Unused, unworn, and in the same condition in which you received it.
In its original packaging, with all tags, labels, accessories, and documentation included.
Accompanied by proof of purchase or your order number.

To request a return, please contact us at thebeadsnicole@gmail.com before sending your item back. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible and provide your order number along with photos or videos showing the issue.

Once the issue has been verified, we will provide an appropriate solution, which may include a replacement or refund at no additional cost to you.

Return Shipping

Unless the item is damaged, defective, or incorrect due to our error, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is caused by an error on our part.

We recommend using a trackable shipping service when returning an item. We are not responsible for returned packages that are lost or damaged in transit.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

Shipping fees, duties, taxes, and other charges may be non-refundable unless otherwise required by applicable law.

Exchanges

If you would like to exchange an item, please contact us at thebeadsnicole@gmail.com. Exchanges are subject to product availability.

In some cases, the fastest way to receive a different item may be to return the original item and place a new order.

Order Cancellations

If you need to cancel or modify your order, please contact us as soon as possible.

We cannot guarantee that an order can be canceled or modified once it has entered processing or has been shipped.

Refunds for Lost Packages

If your package appears to be lost in transit, please contact us at thebeadsnicole@gmail.com We will review the tracking information and work with the shipping carrier to investigate the issue.

Refunds or replacements for lost packages will be handled based on the results of the carrier investigation and applicable circumstances.